Service Cloud Go Packs: 4 modular Go packs for Service cloud – covering the breadth and depth of customer service experience
Service Diagnostics: Helps you in measuring your call center metrics, channel effectiveness, digital leakage and identify opportunities to transform your legacy call center
Service Cloud base go-pack: (Pre-configured console, omni –channel, CTI integration, Data Migration pack and reports and dashboard pack) – it would get your customer interactions up and running in 4 weeks
Service Cloud experience pack: (Base Pack + Self Service Communities Portal, Einstein Bots)
Cognitive Contact Centre: Next generation infrastructure and customer experience based on industry leading platforms of Amazon Connect and Service Cloud
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