IP & OFFERINGS

Our Industry GO Packs enable us to deliver outcomes in weeks rather than months using pre-built IP for specific industries and clouds. Our Service Catalog includes IP for the following areas:-

  • Lending GO Pack for Financial Services: This GO pack leverages pre-built IP for customer onboarding and client servicing.
  • Customer Acquisition Go Pack for Fintech: The customer acquisition GO pack is specifically designed to enable Campaign to Lead cycle for Fintech taking into account unique business model of FintechSpecial Planetary industry, Digital ecosystems that they typically connect and regulatory environment they need to operate in.
  • Service Cloud Go Packs: 4 modular Go packs for Service cloud – covering the breadth and depth of customer service experience
  • Service Diagnostics: Helps you in measuring your call center metrics, channel effectiveness, digital leakage and identify opportunities to transform your legacy call center
  • Service Cloud base go-pack: (Pre-configured console, omni –channel, CTI integration, Data Migration pack and reports and dashboard pack) – it would get your customer interactions up and running in 4 weeks
  • Service Cloud experience pack: (Base Pack + Self Service Communities Portal, Einstein Bots)
  • Cognitive Contact Centre: Next generation infrastructure and customer experience based on industry leading platforms of Amazon Connect and Service Cloud
  • Current State Assessment:  Helps you to move from good to best in class Salesforce landscape.Unlocks digital, process and technical possibilities to help you derive the maximum ROI on your investments
  • Salesforce ResQ: Let us admit – Salesforce implementation like any other software projects go bad and then worse – ranging from reasons like over customization, performance, governor limits. Our ResQ offerings help in rapidly finding the hot spots and quickly delivering the improvements keeping business continuity in mind
  • Einstein bot repository –  a collection of 20+ industry specific bots for various CX use cases
  • Block chain and IoT based solutions demonstration the future of manufacturing and banking
  • AI based solutions – leveraging deep learning, machine vision, OCR etc
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