Our Solutions

Explore our Solution Packs & Offerings

Appexchange solution for Student Lifecycle Management : EduAssist

Eduassist is our comprehensive in-house Integrated Student Lifecycle Management Solution which provides end-to-end tracking and personalization of student journeys to improve student lifetime value. It includes:

Student Acquisition: Student enquiries, Automated task reminders, Payment management etc

Student Onboarding & Operations: Onboarding, Welcome Mails, Class reminders, Periodic surveys, Student Self-Service, Payment reminders, Renewal notifications

Personalized Engagement: Student Communities, FAQ response, Crowd-sourced doubt resolution, Student-Teacher interactions

Analytics: End-to-End Analytics spanning Sales performance, Student Enrolment, Activity tracking, Ticket SLA tracking etc.

For more details please refer to AppExchange page: Eduassist – Student Lifecycle Management Solution 

Industry Go Packs

Go Packs are solution accelerators that implement a particular solution and automate industry-specific processes in a reduced time span. Our Industry GO Packs enable us to deliver outcomes in weeks rather than months using pre-built IP for specific industries and clouds.  

We have the following Go Packs: 

  • Salesforce Field Service Go Pack for Manufacturing: It enable manufacturers to streamline their field service operations by maximizing technician’s efficiency through optimized job scheduling, real-time tracking of parts through inventory management and case & work order management.  
  • Key Account Planning Solution for B2B Industries: It provides Account 360-degree view with features of account segmentation, real-time tracking of orders, field sales visit planning and distributor collaboration.  
  • Customer Acquisition Go Pack for Lending: It is specifically designed to enable Campaign to Lead cycle for Fintech taking into account unique business model of Fintech special planetary industry, digital ecosystems that they typically connect and regulatory environment they need to operate in. 
  • Customer Care Go Pack for Financial Services: It provides 360-degree view of all customer service transactions spanning customer onboarding, digital scheduling, service automation, SLA tracking and client & Partner servicing. 

Cloud Go Packs

4 modular Go packs for Service cloud – covering the breadth and depth of customer service experience:

  • Cognitive Contact Centre: Next-generation infrastructure and customer experience based on industry-leading platforms of Amazon Connect and Service Cloud

  • Service Cloud experience pack: (Base Pack + Self Service Communities Portal, Einstein Bots) – it would get your customer interactions up and running in 4 weeks

  • Tableau CRM/ Einstein Analytics: Visualize and summarize millions of rows of data in well-designed dashboards to gain insights into company performance

  • Cross-Cloud Content Management: Capability to tailor the connector based on the customer requirements to handle a large volume of documents in a more affordable cloud platform while managing the processes in Salesforce (e.g., Salesforce -> AWS S3)

Health Checks

Current State Assessment 
Move from good to best-in-class Salesforce landscape. Unlocks digital, process and technical possibilities to help derive the maximum ROI on investments.

Salesforce ResQ
ResQ offerings rapidly find the weak spots in Salesforce implementation and quickly deliver improvements keeping business continuity in mind.

Discover unique experiences with our Innovative Solutions

Building amazing experiences for our customers is the essence of every endeavor at Aethereus. Have a peek into how our teams are creatively using the power Salesforce platform to come up with innovative solutions.

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your Salesforce journey?

Get in touch with us to get started.

ABOUT AETHEREUS

We partner with our clients to solve their most challenging customer experience problems by leveraging the power of Salesforce with cutting-edge technology and a design-led approach. We have been Salesforce Partner since 2019.

OUR GIVEBACKS

Bridging educational gaps for underprivileged children

Aethereus as a part of its CSR initiative joins UPAY as a partner and makes a commitment to provide UPAY with certain learning equipment that aim to educate the underprivileged

 

children through Reach & Teach initiative. We strongly support this mission and envisions on removing disparities in the field of education and provide each child access to quality education by supporting the operations of UPAY learning center in Pune.

Welfare and Education initiatives to empower children affected by Farmer suicides

Aethereus partnered with Snehwan an NGO who works for children who lost their parents to farmer’s suicide. Aethereus supported SNEHWAN to build classrooms & to work for the welfare of SNEHWAN children to make them self-sufficient in their lives and help them upskill for their future career roles.

Empowering Acid Attack Survivors

The Brave Souls Foundation is a non-profit organisation established and led by acid attack survivors to prevent acid attacks, combat gender-based violence, and improve the welfare of survivors.


Aethereus has made a significant impact by supporting survivors through comprehensive assistance, offering vital resources such as medical, psychological, educational, financial, and legal support. This compassionate initiative encompasses a wide range of needs, including rehabilitation, access to food, essential medications, and secure shelter for these resilient survivors.

Empowering underpriviledge kids with Diwali workshops

Tara Mobile Creche (TMC), a non-profit organization, focuses on addressing the health and educational needs of children whose parents work on construction sites in Pune. Through the 'Aethereus Community Outreach' program, #TeamAethereus dedicated the day to candle making workshops, teaching sessions, and sharing goodies with the kids on the occasion of Diwali. Interacting with the remarkably talented kids, sharing experiences, listening to their stories, and witnessing the dreams in their eyes was a rewarding experience.

Blood donation drive on India’s 74 th republic day

Aethereus ringed in 74th Republic Day celebrations by organizing a blood donation camp to commemorate the sacrifice of our freedom fighters. More than 100+ participated in this drive collecting 250 units of blood, which used to help kids suffering from Thalassemia disease.


#TeamAethereus salutes all the rockstars who donated blood and impacted many lives to celebrate this festival. More power to you!

Paying way for a digital educational future

Aethereus has partnered with SOCH to make a meaningful impact on the lives of underprivileged children, ensuring they receive the necessary knowledge and education. Together, we've positively influenced the education of 200 children in Ghaziabad, by transforming Prathmik Vidyalaya first government school in Ghaziabad with fully digital classrooms. This marks a significant milestone in demonstrating how technology and education can collaboratively shape a brighter future for students in need.

Celebrating stories of 'Grit & Guts' with Pragati Foundation on Women’s Day

Aethereus 2023 Women’s Day theme was about celebrating the stories of ‘Grit & Guts’ from Pragati Foundation, a non-profit organization working to provide dignity to women from underprivileged communities. As a part of the Aethereus Outreach Program, it was humbling to listen to inspiring stories of their real struggles, their ‘Grit & Guts’ to march on and shine brilliantly with help from Pragati Foundation.  

Spreading Diwali joy with elderly at Silver home

Aethereus believes in fostering a sense of community and giving back, especially during times of celebration. In the spirit of Diwali, #TeamAethereus spent quality time with the old age people at Silver Homes, sharing smiles, laughter, and heartfelt conversations. We distributed delightful snacks and traditional diyas, illuminating not just their surroundings but also their spirits.

Cards and Payment company based in USA

The Need
Unify data across Marketing, Sales, Service and legacy systems for AI powered Customer attrition prediction


Approach 
Conduct Data cloud discovery and define integration architecture for creating C360 view. Foundation for cognitive churn prediction analysis


Expected Outcomes
Predict customers at risk – via smart AI predictions – based on their engagements history. Reduce attrition by 15% improved campaign outcomes

A professional services firm based in USA

The Need
Unified B2B Marketing journeys and insights across 12+ marketing channels

 

Approach 
Leverage Data Cloud + Pardot + Datorama for AI powered segmentation and marketing channel optimization dashboards


Expected Outcomes
Identify unknown customers visiting website leveraging data from multiple sources and target them with AI powered lead scoring – leading to 50% improved campaign outcomes

A global commercial vehicle manufacturer

The Need
reate Customer 360 view across 50+ data sources to enable AI powered segmentation with data cloud


Approach 
Aethereus leveraged Data Cloud for data profiling and harmonization across 50+ sources


Expected Outcomes
Unified view of customer journey across Marketing, Sales and Journey. AI powered campaign journeys leading to 2X improvement in targeting

Fleet Management Company in US

The Need
Improve agent productivity with AI powered suggestions and auto-responses


Approach 
Aethereus leveraged Einstein Next Best Action and Einstein for Service to leverage AI-powered case classification, next best actions and cognitive service replies


Expected Outcomes
24% improved CSAT due to ‘first time right’ responses, 32% improvement in agent productivity

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