From Sales and Service to SUCCESS The Salesforce Manufacturing Cloud transformation story.

From Sales and Service to SUCCESS. The Salesforce Manufacturing Cloud transformation story.
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By Team Aethereus Perspectives August 4, 2023

From Sales and Service to SUCCESS…

The Salesforce Manufacturing Cloud transformation story.

Part I

CHALLENGES IN THE
MANUFACTURING INDUSTRY

Entire manufacturing industry had been facing a multitude of technology and business challenges a decade ago. Some of the most common challenges were related to:

Supply chain management
On time connect with dealers and end customers
Faster & personalized customer service
Product quality and innovation
Regulatory compliance
Unification of customer data

The ultimate CRM solution to these challenges were Salesforce Sales Cloud and Service Cloud. While Salesforce Sales/Service Cloud offers a robust set of features and capabilities for sales/service management, it may face certain challenges when implemented for the manufacturing industry. Here are some challenges that organizations may encounter

Complex pricing and discounting processes
Real time production and inventory data
Complex product hierarchies and bill of material
Managing spare parts and inventory
Optimize scheduling, dispatching and tracking
Manage RMAs and track product repair histories
Part II

INTRODUCING SALESFORCE
MANUFACTURING CLOUD

Manufacturing Cloud is a specialized industry solution developed by Salesforce specifically for the manufacturing sector. Manufacturing Cloud extends Sales Cloud and Service Cloud with industry-specific capabilities. It is designed to address the unique needs and challenges of manufacturers by providing a comprehensive set of tools and capabilities to streamline operations, optimize sales processes, and improve collaboration within the organization.

Some of the key features of Manufacturing cloud includes (above Sales and Service cloud)
Account-Based Forecasting
Sales agreement management
Order management
Production planning and scheduling
Warranty management
Service lifecycle
Asset Service Console
Real-time Insights and Analytics
Rebate management
Integration with wider ecosystem
Part III

WHY MIGRATE FROM SALES/SERVICE TO
MANUFACTURING CLOUD

Improved visibility and predictability on Sales agreements
Efficiently manage service contracts, warranties, and service-level agreements
Manage account and product forecasting accurately forecasting mobile app, opportunity splits
Create and track order effectively through Contracts, Sales order, Product and Price books, quotes
Get real time insights through advanced reporting features, purpose built & contextual analytics app
Incentivizing partners and customers through Rebate Management
Part IV

KEY PERSONAS WHO CAN USE
MANUFACTURING CLOUD

Original equipment manufacturers (OEMs)
Production suppliers
Distribution or aftermarket manufacturers
Process manufacturers
Oil and gas producers
Companies that manage run-rate, on-going or long-term business
Companies that want to manage their endto-end rebate incentive strategies
Part V

CRITICAL SUCCESS FACTORS FOR MIGRATION TO
MANUFACTURING CLOUD

Understand existing customizations on Sales/Service Cloud
Map Manufacturing Cloud capabilities with organization’s business processes
Plan data migration from Sales/Service Cloud to Manufacturing Cloud effectively
Configure Manufacturing Cloud according to your organization’s business processes
Plan systematic organization change management process
KPIs to measure the performance of Manufacturing Cloud
Part VI

HOW CAN AETHEREUS HELP YOU IN THIS
TRANSFORMATION JOURNEY

Aethereus is a 5X award winning Salesforce boutique specialized in deep Manufacturing processes. Following are some of the areas where we can help Reimagine your experiences thus Amplifying business impact:

Conduct health checks to determine the glide path to Manufacturing Cloud

Business Process benchmarking and optimization to understand white spaces in areas like sales agreements, account based forecasts

Enable Manufacturing Cloud with rich analytics and insights

Upgrade to newer Manufacturing Cloud features like service, warranty and preventive maintenance

Get started today - with
AETHEREUS MANUFACTURING CLOUD UPGRADE PACKAGE.
Starting at $ 30,000 in 4 weeks.
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